A purchased product is normally not be replaceable, but if some issues like manufacturing defects or damages, wrong product arises then just drop an email to us - mail.boutiquekolkata@gmail.com or feel free call us or whatsapp us at +91 9432747081 within 48 Hours of Your material Received with your order no. and product details. Please note that replacement will be issued only if we are responsible for the reason you mentioned. If in case of any damage to the product from the customer’s end occurs, then those issues will not at all be entertained by us and we will not be responsible to give back to you any replacement. After receiving back the product at our store we assure you that we will initiate the delivery of the replacement product within 7 business days.